General Terms and Conditions of Sale (Effective as
of May 1st, 2006)
(For Warranty Prior To May 1st,
2006 click here)
Price List
This price list cancels all previous price lists and quotations.
All prices and discounts are subject to change or withdrawal
without notice. The possession of this price list by any person
is not to be construed as an offer to sell him, or anyone else,
the goods listed herein at the price shown.
Acceptance of Orders
All orders are accepted subject to revocation, due to credit
delinquency, accidents, strikes, fires, floods, riots, storms,
stoppage of labor, or other causes beyond our control.
Terms
Net 10th of the month. Remittance is due by the 10th of the
following month of delivery. No shipments will be made or
orders scheduled of an account that is past due.
Returned Goods
Assembled window or door units, special millwork, odd size
items or items ordered in error by the purchaser are not
returnable. We cannot change any orders once the order is
in production.
Acknowledgement of orders
An acknowledgement copy showing our understanding or your requirements
for each order is mailed or faxed to you on the day the order
has been entered. Please check these carefully upon receipt
and advise us immediately of any necessary change, as we
will not be liable unless goods are made other than described
on the acknowledgement.
Service Policy and Procedure
We may require that some service requests be pre-inspected
by our representative.
Claims
Claims for shortages, errors or damages must be made within
three (3) days.
Insulated Glass - 20 year warranty
ROW Window Company,
as manufacturer, warrants to the original homeowner the insulated
glass supplied in its window and door products against failure
of the air seal due to defects in materials or workmanship
for a period of twenty (20) years from the date of manufacture.
This warranty does not include cracked or broken glass or damage
to the product resulting from accident, abusive handling or
misuse, shattering due to heat buildup or any insulated units,
which exceed 50 square feet in overall size. Should there be
a failure of the air seal within the first ten (10) years of
the warranty period, ROW will deliver to the place of product
installation either a replacement of insulated glass or sash
glazed with insulated glass at ROW's discretion. ROW will replace
defective insulated glass at no charge within a period of two
(2) years from the date of manufacture, but will accept no
responsibility for repainting or refinishing. After two (2)
years from date of manufacture, the customer will be responsible
for the cost and arrangement of installation, repainting, refinishing
or similar activities involved in the replacement of glass.
If there is a failure of the air seal, which occurs during
the remaining ten (10) years of the warranty period, ROW will
offer for purchase to the original product owner, replacement
insulated glass at 50% of the current ROW list price.
Wood Components, Hardware, Weather-Stripping and screens
ROW warrants to the original homeowner, for a period of two
(2) years from the date of manufacture, that the wood components, hardware, weather-stripping
and screens which accompany its products (the "Components")
will be free from defects in workmanship or materials which
might unreasonably affect the product's normal functioning.
ROW will, during such warranty period and without charge, repair
or replace any Components which are defective as to workmanship or materials. Texture and color
variation do not constitute defects in wood items. In no case
will ROW be responsible for re-painting, refinishing or similar
activities connected with the replacement of any Component
or product. In order to be covered by this warranty, the customer
must properly finish, care for and protect all wood items against
moisture and excessive dryness and ensure that all surfaces,
interior and exterior, top and bottom, are thoroughly painted,
varnished or sealed by accepted industry finishing standards.
Any Weather-stripping, vinyl or plastic parts to which any
paints, varnishes or stains have been applied will not be covered
by this warranty.
Metal Clad Warranty
ROW will provide to the original homeowner a limited ten (10)
year warranty on metal cladding against cracking, checking
or peeling (adhesion loss). In the event of such failure of
the coating within the warranty period, ROW will repair or supply
the replacement component at no charge and deliver to the place
of product installation. ROW will repair or replace the defective
component at no charge within a period of two (2)
years from the date of manufacture. After two (2) years from the date of manufacture,
the customer shall be
responsible for the cost and arrangement of installation. On
any replacement parts where new wood may be deemed necessary
ROW shall in no case be responsible for repainting, refinishing or similar activities connected with such replacement.
This warranty does not include minute fracturing, which many
occur in proper fabrication procedures. This warranty is limited to defects in workmanship
and materials and does not cover damage or defects caused by
or arising from the following: on-site damage occurring during
construction due to vandalism, acts of nature or any other
cause beyond ROW's
control; improper handling or installation by the builder or
consumer; or failure of the builder or consumer to follow manufacturer's
instructions.
Warranty conditions, exclusions and limitations
This warranty is limited to defects in workmanship and materials
and does not cover damage or defects caused or arising from:
on-site damage occurring during construction due to vandalism,
acts of nature or any other cause beyond ROW's control; improper
installation by the builder or consumer; failure of the builder
or consumer to follow manufacturer's instructions; installation
of the window or door in its opening in a manner which is
not exactly plumb, square and true and adequately shimmed
on all sides; products subjected to conditions outside their
design limitations; prolonged exposure to weather in the
primed state; improper installation and/or finishing; strain
which is applied to the unit by movement of the building
or where provisions have not been made in accordance with
sound industry practice for adequate expansion or construction
of framing members. All glass warranties are void if any
film is applied to the glass surface.
ROW does not warrant, expressly or impliedly,
any special product or item, which is manufactured according
to specifications supplied by the consumer. The warranty on
any replacement product will extend for the balance of the
original warranty period. ROW is
giving you any express Limited Warranty. ROW cannot and shall
not be liable to you for any other express warranties provided
by distributors, dealers, salespersons or any other representative
of ROW, either written or oral. Any implied warranties of merchantability
or
fitness for a particular purpose are limited in time to the
duration of this warranty. ROW shall not be liable for any
consequential damages or incidental damages. Your exclusive
remedy shall be repair, replacement or refund as stated in
this warranty.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitation of the
duration of implied warranties, so the above limitation or
exclusion may not apply to you. This warranty gives you specific
legal rights and you may also have other rights, which vary
from state to state.
Claim Procedure
To initiate a claim action under this Limited Warranty, you
should contact ROW Window Company.
You will be required to provide
the following information: (a) your name, address and
telephone number; (b) description of product for which the
claim is made; (c) proof of date
of purchase (invoice); (d) name of ROW sales representative
(if known); and (e) nature of
product failure and any further pertinent information. ROW
will charge a fee for on-site
product inspections.
Limited Warranty (as defined by Magnuson-Moss
Warranty-Federal Trade Commission Improvement Act)
ROW Window
Company
815-725-5491
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